Frequently Asked Questions
Product Information
What natural stone products do you offer?
American Stone offers a wide variety of natural stone products, including premium marble, travertine, onyx, and dolomite. Our collection includes tiles, mosaics, pavers, and custom-cut items. Whether you're looking for elegant marble for your bathroom or durable travertine for outdoor areas, we’ve got you covered!
Do you sell natural stone in bulk or wholesale?
Yes, we offer both retail and wholesale options for our products. Contact us directly at info@surfacesgalore.com for bulk orders or wholesale inquiries.
Why choose American Stone?
At American Stone, we are a direct importer of natural stone, which allows us to offer the best prices on high-quality marble, travertine, and more. Our extensive experience and direct relationships with quarries mean you’re getting premium products at unbeatable prices, without any middleman markup.
Can I order custom-cut stone pieces?
Absolutely! American Stone specializes in custom-made natural stone pieces, including corner shelves, soap holders, switch plates, and more. Please reach out to us to discuss your specific project needs.
What are the benefits of using natural stone products?
Natural stone products such as marble, travertine, and onyx are durable, eco-friendly, and add timeless elegance to any space. These materials are ideal for floors, walls, and outdoor areas, and they increase the value of your property.
Can I use natural stone for outdoor areas?
Yes! Many of our natural stone products, especially travertine and pavers, are perfect for outdoor spaces like patios, driveways, and pool areas. They offer durability, slip resistance, and a beautiful natural look.
What makes natural stone better than man-made alternatives?
Natural stone, such as marble and travertine, is durable, timeless, and eco-friendly. Unlike man-made materials, it features unique veining, natural color variations, and a longer lifespan, adding value to any space.
Do you offer samples?
Yes! We provide small samples of our products so you can see the color and texture in person before making a larger purchase. Contact us to request a sample.
Do your tiles require sealing?
Yes, natural stone is porous, and sealing helps protect against stains and moisture. We recommend sealing at least once a year, depending on usage.
Can I use your tiles for both indoor and outdoor applications?
Yes! Many of our products, including travertine and marble tiles, are suitable for both indoor and outdoor use. Always check the product specifications for the best applications.
Do you provide installation guides?
Yes! We offer general installation guides for marble and travertine products. Contact us for more details.
Do you offer custom fabrication for unique designs?
Yes! We specialize in custom-cut natural stone pieces, including mosaics, borders, and specialty shapes.
Do you offer installation advice?
Yes! Our team can provide general guidance on installing natural stone products. For complex projects, we recommend consulting with a professional installer.
Can I request a custom design for my project?
Yes! American Stone offers custom cutting and design services for marble, travertine, and other natural stones. Whether it’s a unique mosaic pattern or a specific shape, we can help bring your vision to life.
How do I calculate how much marble I need for my project?
Measure the square footage of your space and add 10-15% extra for cuts and waste.
Can I order marble samples before purchasing?
Yes, we offer samples so you can see the color and texture in person.
Is travertine more affordable than marble?
Yes, travertine is generally more budget-friendly than marble, though prices vary depending on quality and finish.
Does marble vary in color from what I see online?
Yes, since marble is a natural stone, variations in veining and color are normal, so ordering a sample is recommended.
What is the best thickness for marble tiles?
For flooring, 3/8” to 1/2” thickness is standard, while countertops typically use 3/4” or 1-1/4” thick slabs.
Can I request custom cuts for my marble order?
Yes, we offer custom cuts for shower shelves, thresholds, and unique designs.
Ordering, Payments, and Discounts
How do I place an order online?
Simply browse our online store, add your desired items to your cart, and follow the easy checkout process. If you have any questions or need assistance, feel free to contact us at +1 (714) 363-1322.
Can I make changes to my order after it has been placed?
Changes can be made to your order if it has not yet been processed. Please contact us as soon as possible at info@surfacesgalore.com or +1 (714) 363-1322 for assistance.
What if I ordered the wrong size or color?
If the product has not been shipped, we may be able to adjust your order. Once the product is shipped, we cannot make changes, but returns are accepted for most products (except custom-made or clearance items).
Do you offer any current promotions or discounts?
We frequently offer special discounts and promotions on our products. You can check our website’s Special Offers page for the latest deals, or sign up for our newsletter to receive exclusive promotions directly in your inbox.
Can I use multiple discounts on one order?
Only one discount code can be applied per order. If you have any questions about our current offers, feel free to contact us.
Do you offer bulk discounts?
Yes! We provide special pricing for bulk orders. Contact us to discuss your project needs and get a custom quote.
How can I stay updated on special offers?
Subscribe to our newsletter or follow us on social media to receive exclusive promotions and discounts.
Do you offer cash on delivery?
We currently do not offer cash on delivery when you purchase online.
What is the lead time for custom orders?
The lead time for custom orders depends on the complexity and size of the project. We aim to fulfill custom orders within 2-4 weeks, but please contact us for an accurate estimate.
What payment methods do you accept?
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Shipping, Delivery, and Returns
How fast is shipping?
We pride ourselves on quick processing. In fact, 97% of our orders are shipped on the same day, typically within 6 hours of your purchase. You can trust us for a fast and efficient delivery.
What are your shipping options?
We offer a range of shipping options based on the size and type of product ordered. Standard shipping is available for most items, and freight shipping is used for larger orders. All orders come with tracking information for your convenience.
Do you offer local pickup?
Yes! Local pickup is available at our warehouse in Anaheim, California. Please let us know in advance via email at info@surfacesgalore.com or call +1 (714) 363-1322 to schedule a pickup.
How can I track my order?
Once your order is shipped, we will send you a confirmation email with tracking details. You can use this information to track your order and its estimated delivery time.
Can I pre-order items that are currently out of stock?
Yes! If an item is out of stock, you can place a pre-order, and we will ship it as soon as it becomes available.
Do you offer rush processing for urgent orders?
Yes! If you need faster processing, please contact us before placing your order, and we will do our best to accommodate your request.
Can I track my order once it has been shipped?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.
Do you offer freight shipping for large orders?
Yes! Large orders are shipped via freight to ensure safe delivery. Contact us for a customized shipping quote.
What should I do if my order is delayed?
If your order is delayed, please check your tracking details. If there is an issue, contact us, and we will assist you in resolving it.
Do I need to be present to receive my order?
For large shipments, a signature is required upon delivery. If you are unavailable, please arrange for someone to receive the order on your behalf.
Do you accept returns on special order items?
No, special order items and custom-cut products are non-returnable. Please review your order carefully before purchase.
What if I received the wrong item?
If you received the wrong product, please contact us immediately, and we will arrange for a replacement or refund.
How long does it take to fulfill a custom order?
The lead time for custom orders varies based on the complexity of the design. Typically, custom orders are completed within 2-4 weeks.
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
When will I receive my order?
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
How secure is it to order and ship tiles?
Your security is our priority. We work with Shopify, so your payment details are never seen or stored by us. For shipping, we use trusted carriers like UPS, USPS, or FedEx, and all shipments are insured for your peace of mind. This makes ordering from us a solid, secure choice.
What should I do if my order arrives damaged?
If your order arrives damaged, please document the damage by taking photos of the product and packaging. Contact us immediately at info@surfacesgalore.com or +1 (714) 363-1322. We will assist you in processing a claim.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition. Please note that custom-made items and clearance products are final sale and cannot be returned. For full details, visit our Return Policy
How do I request a return or exchange?
To request a return or exchange, please email us at info@surfacesgalore.com with your order number and details about the return. We will guide you through the process.
How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
What do I do if I received a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
How long does shipping take when ordering marble online?
Shipping time varies by supplier but typically takes 1-8 business days for in-stock items.
What should I do if my marble arrives damaged?
Take photos immediately, report the damage to us. If completely damaged refuse the shipment.
What is Expedited Handling Option ?
With expedited handling, we prioritize your order in our warehouse operations to help speed up processing and dispatch. However, due to the nature of our products—heavy and fragile natural stone—it’s difficult to guarantee an exact shipping or delivery date. Please note, expedited handling does not mean same-day or overnight shipping, but it does mean your order will receive priority attention.
Customer Support and Assistance
How can I contact your customer support team?
Our customer support team is available via email at info@surfacesgalore.com or by phone at +1 (714) 363-1322. Our hours are Monday to Friday, 8:30 AM – 5:00 PM, and Saturday, 9:00 AM – 11:30 AM.
What are your customer support hours?
Our support team is available Monday to Friday, 8:30 AM – 5:00 PM, and Saturday, 9:00 AM – 11:30 AM.
Product Care, Maintenance and Installation
How do I clean and maintain natural stone products?
We recommend using a pH-neutral cleaner specifically designed for natural stone. Avoid acidic or abrasive cleaners, as they can damage the American Stone. Regular sealing is also recommended to protect the stone from stains and wear.
What is the best way to clean marble and travertine?
Use a pH-neutral stone cleaner and avoid acidic or abrasive products. Regular sealing will help protect the American Stone from stains.
Does travertine need to be sealed?
Yes! Travertine is porous and needs to be sealed regularly to prevent moisture absorption, stains, and wear.
What is the best way to seal travertine?
- Clean the American Stone thoroughly before applying sealer.
- Use a high-quality penetrating sealer for best protection.
- Apply with a sponge or brush and allow to dry.
- Reapply yearly or as needed, depending on usage.
How do you restore old marble floors?
- Clean thoroughly with a pH-neutral cleaner.
- Polish with a marble polishing compound.
- Reseal to protect against future damage.
- Hire a professional for deep restoration if needed.
Should I use epoxy grout for marble installations?
Epoxy grout is stain-resistant but can be difficult to work with; cement-based grout is easier to manage.
How often should marble floors be resealed?
Marble floors should be sealed every 6 to 12 months, depending on foot traffic.
Do I need a professional installer for marble floors?
Yes, professional installation ensures proper leveling, cutting, and sealing for a long-lasting result.
What’s the best grout color for white marble?
Light gray or white grout blends well with marble and enhances its veining.
Should I seal my marble after installation?
Yes, sealing protects marble from stains and moisture and should be reapplied annually.
Can I install marble tiles over existing flooring?
Yes, but the existing American Stone must be clean, level, and properly prepared for adhesion.
What’s the best way to clean marble floors?
Use a pH-neutral cleaner, avoid acidic products, and wipe up spills immediately to prevent stains.
Can I use marble in a high-traffic entryway?
Yes, but honed or brushed finishes are recommended to reduce slipping and wear.
Does travertine require special cleaning products?
Yes, use non-acidic, pH-balanced cleaners to prevent etching and damage.
Can I use marble tiles in a steam shower?
Yes, but proper sealing and ventilation are essential to prevent moisture absorption.
How do I prevent my outdoor travertine from becoming slippery?
A textured finish like tumbled or brushed travertine improves slip resistance.
Marble Product FAQs
What is marble?
Marble is a metamorphic rock formed from limestone under heat and pressure. It features veining patterns and is widely used for flooring, walls, and decorative elements due to its luxurious appeal.
Is marble slippery when wet?
Polished marble can be slippery when wet. To reduce slipperiness, choose a honed or textured finish, especially for bathrooms and shower floors.
Can you use marble for kitchen floors?
Yes, marble is often used in kitchens due to its timeless beauty. However, since it is prone to staining and etching, regular sealing and maintenance are recommended.
Does marble stain easily?
Marble is porous and can stain if spills are not cleaned immediately. Sealing marble helps prevent absorption of liquids like wine, coffee, and oil.
How do you remove stains from marble?
- Blot the stain immediately with a soft cloth.
- Use a baking soda paste for organic stains.
- Apply hydrogen peroxide for light stains.
- Use a poultice for deep stains and let it sit overnight.
- Avoid harsh chemicals that can damage the American Stone.
Is honed or polished marble better for floors?
Honed marble is better for floors as it provides a matte, non-slip American Stone, making it safer in high-traffic areas compared to polished marble.
What type of marble is best for a shower?
White marbles like Carrara, Calacatta, and Thassos are popular choices for showers due to their clean, elegant appearance and durability.
What is Bardiglio marble used for?
It is used for flooring, countertops, wall applications, and decorative accents due to its deep gray tones and refined veining.
Is Bardiglio Marble good for shower walls?
Yes, it is moisture-resistant and ideal for luxurious shower walls when properly sealed.
Does Bardiglio marble stain easily?
Yes, like all marble, Bardiglio is porous and requires sealing to prevent stains.
What finishes are available for Bardiglio Marble?
It comes in polished, honed, and brushed finishes to suit different design aesthetics.
What makes Thassos White Marble unique?
Thassos White Marble is known for its bright white color and minimal veining, making it a premium choice for modern spaces.
What’s the difference between Carrara Marble and Calacatta Gold?
Carrara Marble has soft gray veining, while Calacatta Gold features bold, golden veining with a whiter background.
Is Statuary Marble better than Carrara?
Statuary Marble has a brighter white base with more dramatic veining, making it preferred for high-end interiors.
Where is Oriental White Marble best used?
It is perfect for kitchen backsplashes, walls, and countertops due to its subtle veining.
Why is White Dolomite Marble popular for flooring?
It’s more durable than standard white marble, making it an excellent option for high-traffic floors.
Where can Rosso Levanto Marble be used?
Rosso Levanto is great for countertops, walls, and statement flooring due to its deep burgundy hue.
Why is Nero Marquina Marble so popular?
Its deep black background with sharp white veining creates a luxurious, high-contrast aesthetic.
What are the best applications for White Onyx?
It is best for backlit feature walls, bar tops, and decorative American Stone due to its translucent properties.
Is Honey Onyx good for bathroom vanities?
Yes, but it requires proper sealing and care to prevent etching and staining.
What is a Checkerboard Marble Layout?
A checkerboard layout alternates two contrasting marble colors, usually black and white, for a timeless design.
How do you create a patterned marble layout?
Popular patterns include herringbone, chevron, Versailles, and basketweave designs.
What are the benefits of marble mosaics?
They provide intricate detail, slip resistance, and flexibility for backsplashes, showers, and floors.
What are marble moldings and liners used for?
They are decorative trims that frame walls, floors, or countertops for a refined look.
Why choose marble switch plates?
They blend seamlessly with marble walls and backsplashes for a high-end aesthetic.
What makes Crema Marfil Marble a classic choice?
Its warm beige tones and soft veining complement both traditional and modern designs.
How does Emperador Dark Marble enhance interiors?
Its rich brown color with white veining adds warmth and elegance to floors and walls.
Where can Diano Royal Marble be installed?
It is perfect for large-format flooring, staircases, and decorative walls.
What makes Ming Green Marble stand out?
Its soft green hues bring a calming, spa-like atmosphere to bathrooms and kitchens.
Is White Pearl Marble the same as Beige Marble?
White Pearl has subtle beige undertones but maintains a soft, neutral look.
Does Nero Marquina Marble require maintenance?
Yes, it should be sealed regularly to prevent stains and etching.
Is Rojo Alicante Marble good for high-traffic areas?
Yes, but it should be sealed properly to prevent wear.
What is the best marble for bathroom walls?
Thassos White, Statuary, and Carrara White provide a bright, elegant look.
Can I use checkerboard marble in a modern home?
Yes, it works beautifully in both classic and contemporary spaces.
Is Bardiglio Marble good for a fireplace surround?
Yes, Bardiglio Marble’s rich gray veining adds an elegant touch to fireplace surrounds.
Does Thassos White Marble yellow over time?
Thassos White Marble is resistant to yellowing, but improper cleaning chemicals can cause discoloration.
What is the best marble for a classic kitchen floor?
Carrara White Marble is a timeless choice for kitchen floors due to its soft veining and durability.
Is Calacatta Gold Marble worth the investment?
Yes, Calacatta Gold Marble’s premium quality and luxurious appearance increase property value.
Why is Statuary Marble ideal for sculptures?
Statuary Marble has a bright white background and uniform veining, making it perfect for fine carving.
Is White Dolomite Marble a good alternative to Carrara?
Yes, White Dolomite is more durable and less porous than Carrara Marble, making it a great alternative for high-traffic areas.
Can Rojo Alicante Marble be used in outdoor settings?
It is best suited for indoor use, but with proper sealing, it can be used in covered outdoor areas.
Is Rosso Levanto Marble heat resistant?
Yes, but it should still be protected from extreme heat and direct flame exposure.
How does Green Onyx Marble compare to Green Marble?
Green Onyx is more translucent and delicate, while Green Marble is more durable and suitable for flooring.
What makes Nero Marquina Marble different from other black marbles?
Nero Marquina has a deep black base with dramatic white veining, creating a striking contrast.
Can White Onyx be combined with LED lighting?
Yes, White Onyx is often backlit with LED lighting for a luxurious glowing effect.
Is Honey Onyx more fragile than other natural stones?
Yes, Honey Onyx is softer than traditional marble and requires careful handling and maintenance.
What is a herringbone marble layout?
A herringbone layout arranges marble tiles in a zigzag pattern, creating a stylish, dynamic look.
Can I mix different marble colors in a patterned layout?
Yes, mixing marbles like Nero Marquina and Thassos White creates stunning visual contrasts.
How durable are marble mosaics in wet areas?
Marble mosaics are highly durable in wet areas when properly sealed.
What are the benefits of marble chair rail moldings?
They add depth, elegance, and a refined touch to walls and wainscoting.
Travertine Product FAQs
What is travertine?
Travertine is a natural stone formed from mineral deposits, known for its porous texture and warm, earthy tones. It is commonly used for flooring, pool decks, and showers due to its slip-resistant properties.
Is travertine good for showers?
Yes! Travertine’s natural non-slip American Stone makes it ideal for showers. However, it should be properly sealed to prevent water absorption and staining.
How do you maintain travertine floors?
- Sweep or vacuum regularly to remove dust.
- Mop with a stone-safe cleaner.
- Reseal periodically to prevent stains and damage.
- Avoid acidic cleaners that can erode the stone.
Is travertine durable?
Yes, travertine is durable but requires regular sealing to maintain its integrity. It is softer than marble and can develop a patina over time, adding to its natural beauty.
How long does travertine last?
With proper care, travertine can last for decades. Regular sealing, cleaning, and maintenance ensure its longevity.
Is travertine out of style?
No! Travertine remains a timeless choice for flooring and outdoor spaces due to its natural, warm aesthetic and durability.
Can travertine be used for fireplace surrounds?
Yes! Travertine is heat-resistant and makes an elegant choice for fireplace surrounds, adding warmth and texture to the space.
Does travertine crack easily?
Travertine is a soft stone and may develop hairline cracks over time, especially if not properly sealed and maintained. Regular upkeep helps prevent major issues.
Can you use travertine for indoor walls?
Yes! Travertine is a great option for indoor walls, adding a natural, rustic feel to bathrooms, fireplaces, and accent walls.
Can travertine be used in cold climates?
Yes, but travertine should be properly sealed to prevent freeze-thaw damage. It is best used in covered outdoor areas in cold regions.
What is Ivory Travertine best for?
Ivory Travertine is ideal for flooring, pool decks, and wall applications.
Is Noce Travertine durable for outdoor use?
Yes, it is perfect for patios, driveways, and pathways due to its density and strength.
What makes Silver Travertine unique?
Its cool gray tones create a contemporary look ideal for modern architecture.
Is Scabos Travertine slip-resistant?
Yes, its textured American Stone makes it great for outdoor applications like patios and pool decks.
Does travertine require special maintenance?
Yes, it should be sealed regularly and cleaned with pH-neutral products.
Can Ivory Travertine be polished?
Yes, but it is most commonly used in honed or brushed finishes for a natural look.
What makes Noce Travertine a great choice for rustic designs?
Its rich brown tones and natural pits give it an aged, rustic appearance.
Does Silver Travertine fade in direct sunlight?
No, Silver Travertine maintains its color well even in outdoor conditions.
How does Scabos Travertine compare to traditional beige travertine?
Scabos Travertine has more color variation, with golden, rust, and cream tones, making it stand out.
What’s the best sealer for outdoor travertine?
A penetrating sealer helps protect against moisture, stains, and weathering.
Which travertine color works best for a warm, Mediterranean-style home?
Ivory, Noce, and Scabos Travertine are ideal for Mediterranean-inspired designs due to their warm, earthy tones.
Is travertine a good choice for outdoor patios?
Yes, travertine is naturally slip-resistant and stays cool underfoot, making it perfect for patios and pool decks.
What is the best travertine for a French-style patio?
A Versailles Pattern with Ivory or Silver Travertine gives a timeless French-style patio design.
Natural Stone FAQs
Are your marble and travertine tiles suitable for high-traffic areas?
Yes! Many of our tiles are designed for durability. Travertine, in particular, is highly resistant to wear and provides natural grip, making it ideal for both residential and commercial use.
Can I install marble or travertine tiles myself?
Yes, but professional installation is recommended for best results. If installing yourself, follow proper sealing and grouting procedures.
Which is better for outdoor use: marble or travertine?
Travertine is better for outdoor use due to its porous texture, making it more slip-resistant and heat-reflective. Marble can be used outdoors but may become slippery and retain heat.
Can you polish travertine like marble?
Yes, but travertine is naturally porous, so polishing requires filling the holes first. Honed and brushed finishes are more common for travertine American Stone.
Is marble or travertine more expensive?
Marble is generally more expensive due to its luxurious appeal and veining. Travertine is a cost-effective natural stone alternative that still offers elegance.
What colors do marble and travertine come in?
- Marble Colors: White, gray, black, gold, green, pink, beige
- Travertine Colors: Beige, ivory, walnut, gold, silver
Can you use marble and travertine together?
Yes! Combining marble and travertine in designs creates a beautiful contrast, especially in flooring, backsplashes, and decorative elements.
Can you use marble or travertine for a backsplash?
Yes! Both marble and travertine are excellent choices for kitchen and bathroom backsplashes, offering a luxurious and timeless aesthetic.
Should I choose marble or travertine for my fireplace surround?
Marble provides a luxurious and polished look, while travertine offers a more rustic and textured appearance.
Get in touch
Have questions about your order, or a general enquiry?