Shipping policy

American Stone Center – Shipping Policy

Last Updated: 08/20/2026

Inspect all items upon delivery before installation. Once installed, products are considered accepted in full, and no claims, returns, or refunds will be possible.
Orders and payments received are usually shipped the same day or next business day.

Every shipment is fully insured. If it arrives visibly damaged, reject the shipment immediately and note damage on the delivery receipt.
Concealed damages must be reported within 1–2 business days of delivery with clear photos. Claims outside this timeframe cannot be honored.
If confirmed, we will replace the damaged material or provide store credit. Shipping for replacements will be covered only if the claim is filed correctly and on time.
⚠️ Claims filed directly with the carrier without notifying us first void our assistance.

Custom and special orders are final sale. They cannot be canceled, returned, or refunded under any circumstances.

We primarily ship via FedEx Freight and FedEx parcel (other carriers may be used at our discretion).
A valid phone number is required. If the carrier cannot reach you, shipments may be held, returned, or redelivered at your expense.
Missed appointments, storage fees, redelivery fees (up to $350), or incorrect address fees ($250–$500) are the customer’s responsibility.
All freight shipments are curbside delivery. Customers must arrange moving products beyond curbside.
For commercial addresses, a dock or forklift must be available.

American Stone Center ships within the continental United States only. Orders to Alaska, Hawaii, U.S. Territories, or APO/FPO addresses require a custom shipping quote.
Shipping costs are higher than standard consumer goods due to the weight and fragility of natural stone.

Customers may choose self-pickup from our Anaheim, CA warehouse.
Orders must be picked up within 7 business days of notification. Storage beyond this period may incur daily storage fees or cancellation with a 25% restocking fee.

Customers will receive a shipping confirmation email with tracking details once the order has shipped. Tracking numbers activate within 24 hours.
Delays in tracking updates are normal and not grounds for cancellation, return, or chargeback.

Samples are swatches (typically 4"x4" or 6"x6"). Larger sample requests may be cut to smaller sizes for shipping purposes.
Samples do not guarantee exact match to full orders due to natural variation.

Items purchased under sale, clearance, custom, special pricing, or “as-is” condition are final sale and not eligible for return, exchange, or refund.

American Stone Center is not liable for shipping delays or cancellations caused by events outside our control, including natural disasters, strikes, supply chain interruptions, or carrier delays.

By completing your purchase, you agree to the following:

To inspect all materials upon delivery and file claims within the allowed timeframe.
To accept full responsibility for shipping costs related to missed appointments, incorrect addresses, storage fees, or returns-to-sender.
That natural variations in color, tone, veining, and texture are not defects and cannot be claimed for refund or chargeback.
That once material is installed, all claims are null and void.
That filing a chargeback with your credit card company for reasons not covered under this policy constitutes a breach of contract, and we will contest it with documentation.